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Support Center

We're here to help. Find answers, contact support, or browse our help articles.

Browse Help Topics

Account & Login

Password reset, email changes, account access

12 articles

Billing & Subscription

Payment issues, refunds, plan changes

8 articles

Technical Issues

Platform errors, loading problems, browser issues

15 articles

Content & Questions

Question accuracy, content updates, study materials

10 articles

Privacy & Security

Data protection, account security, privacy concerns

6 articles

Feature Requests

Suggestions, improvements, new features

4 articles

Contact Support

Email Support

Get help via email

Response time: < 24 hours

support@medmla.com

Live Chat

Chat with our team

Response time: 2-4 hours

Submit Ticket

Create a support ticket

Track your request

Common Issues & Solutions

Unable to login to my account

Try resetting your password or clearing browser cookies

resolved

Payment not processing

Check card details and billing address match

resolved

Questions not loading properly

Clear browser cache and refresh the page

resolved

Free trial not activated

Contact support with your account email

investigating

Progress not syncing across devices

Ensure you're logged into the same account

resolved

Submit a Support Ticket

Expected response time: < 24 hours

Support Hours

Monday - Friday:9:00 AM - 6:00 PM GMT
Saturday:10:00 AM - 4:00 PM GMT
Sunday:Closed
Bank Holidays:Limited Support

Service Status

Platform: Operational
Payment System: Operational
Question Bank: Operational
Support System: Online

Additional Resources